General
Setting SLA
What can I do with agent changes? We are launching Agent Teams to help you manage your team's schedules right in Freshdesk. This is our first step in helping you move away from your Excel sheets to understand the different times and time zones in ...
How do I google translate a picture?
How do I google translate a picture? Translate what you find through your camera On your Android phone or tablet, open the Translate app . If needed, pick the languages. At the top left, choose Detect language or the language you want to ...
Setting SLA targets for every response
What can I do with agent shifts? We're launching agent shifts to help manage your team's schedules right within Freshdesk. This is our first step towards helping you move away from your Excel sheets to figure out the different shifts and timezones in ...