What can I do with agent shifts?
We're launching agent shifts to help manage your team's schedules right within Freshdesk. This is our first step towards helping you move away from your Excel sheets to figure out the different shifts and timezones in which your teams work.
During the early access stage, with agent shifts you'll be able to:
- Configure your team's schedules and ensure that their availability for automatic ticket assignment is switched on at the start of the shift and is switched off at the end of the shift.
- Allow your agents to mark their out of office schedules.
- Setup automations to ensure that responses from your customers are never missed when agents are either unavailable or out of office.
Is this relevant to my Freshdesk?
The early access program for Agent shifts is available for existing customers in the Forest plan of Freshdesk using the automatic ticket assignment feature.
Once you've signed up, we'll get in touch with you over email and add your account to the EAP list. We'll work with you to collect your feedback on how well the feature works for you, and to fix any bugs that you might notice, before a wider rollout of the feature.
Once you've signed up, we'll get in touch with you over email and add your account to the EAP list. We'll work with you to collect your feedback on how well the feature works for you, and to fix any bugs that you might notice, before a wider rollout of the feature. New content